FAQ's

Frequently Asked Questions

Here you will find the answers to questions asked by some of our customers. You’ll also have the opportunity to ask us a question related to your cleaning needs.

Q: When requesting a pickup, do I have to sign a contract and am I required to provide a minimum order each pickup? 
A: Absolutely not! Use us as often as you need and we never require you to provide us with a minimum order…yes, we will stop for 1 item!

Q: What is the difference between dry cleaning, laundry and wet cleaning?
A: Dry cleaning involves the use of liquid chemicals. Items that are laundered use water and machines which minimally control temerature. The agitation of the garments is not something that the machine or the operator can control. Wet cleaning is a fairly new approach which involves state of the art equipment that uses water, however has the capability to control agitation and temperature to the degree. This is key since temperature and agitation are two main factors in fabric shrinkage.

Q: Does dry cleaning reduce the life of my garment? 
A: No, on the contrary, it may actually prolong the life by removing oils and dirt which act as abrasives on the fabric. You cannot over-clean, especially with environmentally friendly chemicals!

Q: What does "environmentally friendly" really mean? 
A: The chemicals that our dry cleaner uses are non-toxic and biodegradable. They have been proven to be safe for humans and our environment. They allow your clothes to last longer and smell better compared with Perchloroethylene, the supposed cancer causing chemical used by the vast majority of dry cleaners.

Q: What is the difference between an Invoice, a Statement Bill and a Statement Receipt that you e-mail to me? 
A: An invoice is not a bill it is only a record of the items you have given to us for that day’s pick up.( Invoices are emailed the next service day.) A Statement Bill is e-mailed once at the end of each month and serves as your bill. Balances are due by the 15th. Statement Receipts are e-mailed upon receipt of payment. They are identical to your statement, however contain a record of your last payment.( If you have chosen to pay by Visa/MasterCard or Discover, you will receive an additional receipt from the credit card processing company)

Q: Can the dry cleaner remove all stains? 
A: No, however the dry cleaner will have a better chance at removing a stain if you can identify the stain when sending it in for cleaning. Never attempt to clean the stain, even with water, as this can set it and make it difficult or impossible to remove. 
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